Privacy policy.

Effective as of April 1, 2024

  

SOLO Concepts, Inc. ("we," "our," or "us") respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information in connection with our Services. By accessing our Website or using the Services, you accept our Privacy Policy and consent to our collection, storage, use, and disclosure of your information as described below.

Key information for Users

  1. Geo-Tagged Check-Ins: We collect location data for check-ins at participating restaurants, bars, or coffee shops to personalize your dining experience. This information is critical to providing rewards and customizing recommendations. You can disable location sharing at any time through your device settings.

  2. Insights into Dining Preferences: Your dining history and preferences are analyzed to deliver tailored recommendations, rewards, and promotions that enhance your SOLO experience. This data is only shared with participating restaurants to improve your service and experience.

  3. Contact List Permissions: If you grant access to your contacts, we use this information to help you connect with friends or discover shared dining preferences. This data is stored securely and only used for these features. You can revoke access at any time in your device settings.

  4. Anonymized Data Sharing: SOLO uses de-identified or aggregated data to provide insights to restaurants, ensuring your personal data remains private. We commit to maintaining the de-identified status and will not re-identify such information.

Categories of information we collect

Depending on how you interact with the Services, we may collect the following categories and types of personal information from or about you:

  • Identifiers, such as your name, address, phone number, and email address.

  • Device and online identifiers and related information, including IP address, mobile ad identifiers, cookies, and other unique identifiers.

  • Location Information, such as geolocation data related to check-ins at participating Restaurants, which helps personalize your experience.

  • Internet or other electronic network activity information, including browsing history, search history, and interactions with our app or advertisements.

  • Commercial information, such as your dining history, preferences, and any rewards or promotions you claim.

How we use your personal information

We collect and use the categories of personal information described above for the following business or commercial purposes:

  1. To communicate with you:

    • Contacting you about the Services and updates.

    • Responding to inquiries, requests, or feedback.

    • Adding you to our mailing lists and sending you personalized emails.

  2. To provide and enhance our Services:

    • Operating the Services, including geo-tagged check-ins and personalized recommendations.

    • Creating and managing your account and user profile.

    • Delivering tailored product and service offerings based on your tastes and preferences.

    • Enabling users to claim rewards or exclusives at participating Restaurants.

  3. For analytics and personalization:

    • Understanding trends and improving our Services.

    • Conducting research and analytics to enhance user experiences.

    • Personalizing your experience and customizing marketing campaigns.

    • Providing insights into your dining habits and preferences to enhance your profile.

  4. For security and fraud prevention:

    • Protecting the integrity of the Services.

    • Detecting and addressing fraudulent or illegal activities.

  5. To comply with legal obligations:

    • Responding to law enforcement requests and legal requirements.

    • Enforcing our Terms of Service and other policies.

  6. To support core business functions:

    • Maintaining records for business operations and loss prevention.

    • Identifying and repairing errors in the Services.

Sharing your information

With your consent, we may share your information with the following:

  1. Participating Restaurants:

    • Personal information shared during check-ins may be used by Restaurants to enhance your dining experience and administer loyalty rewards.

  2. Service Providers:

    • Third-party service providers that perform functions on our behalf, such as hosting, analytics, payment processing, and email delivery.

  3. Legal Compliance and Rights Protection:

    • Information may be disclosed as required to comply with legal obligations or to protect the rights and safety of SOLO, its users, or others.

  4. Business Transfers:

    • In the event of a merger, sale, or reorganization, personal information may be transferred as part of the transaction.

  5. Non-Personal Information:

    • De-identified or aggregated information, such as anonymized check-in data, may be shared with Restaurants or made publicly available. We publicly commit to maintaining this information in de-identified form and not attempting to re-identify it.

Automatic data collection and tracking

We automatically collect information about your device, browser, and usage patterns to improve our Services. This includes:

  • Cookies and tracking technologies for customizing your experience.

  • Device information, such as IP address and browser type.

  • Interaction data with our Services to analyze user trends and preferences.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. By continuing to use the Services, you agree to the updated terms.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@withsolo.com